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Troubleshooting

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1. Connect any computer directly into your high-speed internet connection (DSL, Cable, or Satellite modem) using an existing Ethernet cable.
 
2. Turn off your high-speed internet connection (DSL, Cable, or Satellite modem) by unplugging the power cord and leaving it off for at least 60 seconds.
 
3. Plug the power cord back into your high-speed internet connection (DSL, Cable, or Satellite modem) and wait for all lights to turn back on.
 
4. Restart the computer that is directly connected to your high-speed internet connection (DSL, Cable, or Satellite modem).
 
5. Once the computer is turned on, open up your internet browser and try to go to a website. If you cannot get to any websites, please contact your internet service provider because your internet connection is down and the Talk Motion service will not work. If you can browse to websites but cannot use phone service, proceed to step 6.
 
6. Power off your high-speed internet connection (DSL, Cable, or Satellite modem) by unplugging the power cord and leaving it off for at least 60 seconds.
 
7. Power off your Talk Motion phone adapter by unplugging the power cord and leaving it off for at least 60 seconds.
 
8. Power off any additional devices you may have connected like other computers or routers leaving them off for at least 60 seconds.
 
9. Check all Ethernet cables on every device and make sure they are firmly connected.
 
10. Plug the power cord back into your high-speed internet connection (DSL, Cable, or Satellite modem) and wait for all lights to turn back on.
 
11. Plug the power cord back into your Talk Motion phone adapter and wait for all lights to turn back on.
 
12. Power on any additional devices that you may have connected like other computer or routers.
 
13. At this point if you're still experiencing any problems, please contact support at (888) 458-2222 option 3.



 

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