Privacy Policy

Talk Motion, Inc. respects the privacy of its customers and takes its obligations to protect the privacy of its customers seriously. This policy describes the personally identifiable information that Talk Motion, Inc. collects from its customers and prospective customers and the steps that we take to safeguard such information.

DISCLAIMER

THIS PRIVACY POLICY IS ASSOCIATED WITH THE VOICE OVER INTERNET PROTOCOL ("VOIP") SERVICES PROVIDED BY TALK MOTION, INC. IN THE UNITED STATES ("SERVICES") AND IS ONLY APPLICABLE TO CUSTOMERS LOCATED IN, OR TALK MOTION SERVICES GOVERNED BY THE APPLICABLE LAWS OF THE UNITED STATES. TALK MOTION WILL COMPLY WITH ALL APPLICABLE PRIVACY LAWS GOVERNING SERVICES PROVIDED IN OTHER JURISDICTIONS.

EFFECTIVE DATE

ALTHOUGH TALK MOTION RESERVES THE RIGHT TO CHANGE THIS PRIVACY POLICY AT ANY TIME (SEE "HOW WILL I KNOW IF TALK MOTION CHANGES THE PRIVACY POLICY" BELOW), THIS POLICY WAS LAST UPDATED ON FEBRUARY 1ST, 2007.

WHAT IS "PERSONALLY IDENTIFIABLE INFORMATION"?

"Personally Identifiable Information" consists of information that can be associated with a specific individual or entity, or permits the individual or entity to be contacted either physically or online. This information includes, for example, a customer's name, address, 911 Service Address, telephone number and email address.

WHY DOES TALK MOTION COLLECT PERSONALLY IDENTIFIABLE INFORMATION?

Talk Motion recognizes that any personal information is very important to you, and that you should have a right to control the use and dissemination of that information. Therefore, Talk Motion collects Personally Identifiable Information for a variety of purposes, all geared toward making your experiance as a customer or prospective customer a positive one. Talk Motion may collect and use Personally Identifiable Information for any of the following purposes:

  • To provide and/or change service you request to purchase;

  • To bill you, run credit checks, or to initiate debt collection;

  • To provide you with Customer Service;

  • To ensure that our website is customer friendly, informative and east to access;

  • To create new services that may be of interest to you;

  • To protect our customers, employees or property (e.g., to investigate fraud, harassment or other types of illegal activity);

  • To anticipate and resolve problems with your Talk Motion Service; and

  • To inform you of the new products, services, promotions or other marketing initiatives.

Typically, Talk Motion will provide you with a choice to opt out of our marketing activities. If no opt-out choice is available, please contact Talk motion at the address or telephone number listed in the "Support" portion of our website, and a Talk Motion representative will process your request. Once your opt-out request has been processed, Talk Motion will respect your request to decline to receive further direct marketing communications.

WILL TALK MOTION DISCLOSE MY INFORMATION TO ANY THIRD PARTIES?

The information collected by Talk Motion will only be used internally at Talk Motion, subject to the limited circumstances listed below. Unless you give us your express consent, Talk Motion will not disclose your information to third parties who want to market products to you. When Talk Motion uses agents, contractors or other third parties to perform services on its behalf, and those third parties have access to your Personally Identifiable Information, Talk Motion will require that those third parties are subject to a confidentiality agreement so that your information is protected.

WHAT ARE THE LIMITED CIRCUMSTANCES UNDER WHICH TALK MOTION WILL DISCLOSE PERSONALLY IDENTIFIABLE INFORMATION TO THIRD PARTIES?

Talk Motion may be required to disclose your Personally Identifiable Information to comply with applicable law. For example, Talk Motion may be required to disclose certain information under a subpoena, a court order, or as required by a regulatory or administrative agency (e.g., in response to a customer complaint). Additionally Talk Motion may disclose this information if we, in good faith, believe that this information is necessary to identify, contract or bring legal action against individuals who may be a threat to public safety or interfering with the Talk Motion network, services or our customers.

If Talk Motion is required to or decides to stop providing Talk Motion Service, or sell or transfer parts of its business to unaffiliated companies, Talk Motion will provide only that portion of your Personally Identifiable Information that will allow these companies to offer you the same or similar services or as to accomplish our business objectives. Be assured that these unaffiliated companies will be bound by confidentiality requirements and will be obligated to keep Talk Motion customer information confidential.

HOW DOES TALK MOTION COLLECT PERSONALLY IDENTIFIABLE INFORMATION?

Talk Motion collects Personally Identifiable Information in various ways, such as over the phone, over the Internet (if you transact with us online), or when you complete an application form for one of the products or services that we offer or promote. Talk Motion collects personal information directly from you at the time when you apply for Talk Motion services. Talk Motion may also collect personal information from third parties such as:

  • Credit reporting agencies;

  • Talk Motion's affiliate/referral program;

  • Suppliers of telecommunications or information services (e.g., other telecommunications and information service providers); or

  • Other entities who supply services to us related to the provision of telecommunication services provided to you.

If you do not want Talk Motion to have your Personally Identifiable Information, please do not submit it to Talk Motion. Be advised, however, that this may interfere with Talk Motion's ability to effectively resolve any customer service related issues you may have.

WHAT ABOUT PERSONALLY IDENTIFIABLE INFORMATION SPECIFIC TO THE TALK MOTION SERVICES OR THE TALK MOTION'S WEBSITE?

For users of Talk Motion Services, or for those individuals that access Talk Motion's website or web-based tools via the Internet, Talk Motion may store information on your computer in the form of a "cookie" or similar file. Cookies allow Talk Motion to conduct additional market research into the users of our website and products, and will allow us to develop ways to improve our website and services. If you do not want a "cookie" or similar file stored on your computer, Talk Motion recommends that you consult with your Internet browser instructions or "help" command to erase, block or monitor the cookies attached to your hard drive.

Talk Motion also uses third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address or telephone number) about your visits to Talk Motion's and other websites in order to provide advertisements about goods and services of interest to you on the Talk Motion website.

Additionally, from time to time, Talk Motion collects information about visits to our website, session lengths, bit rates and the number of messages and bytes passed. This Internet usage data is not resold, and is only used on a macro scale (i.e., aggregate basis) to evaluate the Talk Motion website. Talk Motion may also contract with third parties that use "web beacons" on the Talk Motion website. These web beacons are used to track the performance of our marketing efforts with respect to the Talk Motion services and no personally identifiable information is collected in the process. This non-Personally Identifiable Information may also be gathered and used for general advertising and/or market research, but shall be authorized by Talk Motion in advance.

Talk Motion will not read your outgoing or incoming email, private chat or instant messages. Subject to applicable law, Talk Motion may store messages for a brief period of time and could be compelled to disclose those messages to comply with applicable law as described in the section titled "What are the Limited Circumstance Under Which Talk Motion Will Disclose Personally Identifiable Information to Third Parties"?

DOES TALK MOTION USE ANY SECURITY MEASURES TO ENSURE THE PRIVACY OF MY PERSONALLY IDENTIFIABLE INFORMATION IS MAINTAINED?

Yes. Talk Motion takes all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only be authorized persons, and uses Secure Sock Layer ("SSL") software to provide secure sessions for our visitors.

CAN I ACCESS THE PERSONALLY IDENTIFIABLE INFORMATION I HAVE PROVIDED TO TALK MOTION?

Yes. Talk Motion will allow you to review or update the available personally identifiable information that Talk Motion received directly from you (not from any third parties) by accessing your account online, or by contacting Talk Motion at the address or telephone number listed in the "Support" portion of our website. In order to ensure your privacy is maintained, Talk Motion may ask for information to verify your identity prior to granting you access to your information.

HOW WILL I KNOW IF TALK MOTION MAKES CHANGES TO THE PRIVACY POLICY?

In the event that Talk Motion makes material changes to this policy, Talk Motion will post a summary of the changes on the first page of its website in a clear and conspicuous manner.

HOW CAN I SUBMIT A PRIVACY COMPLAINT TO TALK MOTION?

Please submit any complaints about breaches of your privacy in writing by contacting Talk Motion at the address listed in the "Support" section of our website.

WHAT ABOUT THE PROTECTION OF CHILDREN?

Talk Motion does not actively or knowingly collect any Personally Identifiable Information from individuals under 18 years of age. Where appropriate, Talk Motion will instruct choldren not to submit such information to our website advertisements without the consent of a parent or guardian. If a parent or guardian is concerned that a child may have submitted Personally Identifiable Information to Talk Motion without their consent, that parent or guardian may contact Talk Motion at the address or telephone number listed on the "Support" section of our website and request that this information be removed from our records.

Copyright 2007, Talk Motion, Inc. All rights reserved.