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General FAQ's

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What is Talk Motion?
What is VOIP?
How does it work?
How do I signup for Talk Motion?
How long will it take to receive my Talk Motion telephone adapter?
What do I need to get service with Talk Motion?
What connections will Talk Motion work with?
Will Talk Motion work with a dial-up connection?
Can I use my current phone with Talk Motion?
Do I need a computer to use Talk Motion?
Can I use my computer and talk on the phone at the same time?
How will the sound quality compare to a traditional phone line?
Is Talk Motion available in my area?
Do I have to get a phone number in my area code?
Is Internet service included?
Will Talk Motion save me money?
Can I keep my current phone number if I signup for Talk Motion?
Do I have to move my current phone number to Talk Motion?
Do I have to cancel my local phone service to use Talk Motion?
When calling other parties, do they also need Talk Motion or another VoIP service?
Can I use Talk Motion when I travel?
What happens if I'm moving?
Does Talk Motion have the same features as my current phone service?
Will my phone number be listed in the phone book?
Can I place calls to 800 numbers through Talk Motion?
How do I contact customer service?
How do I add additional lines to my account?
What is Talk Motion?
Talk Motion is a local, long distance and international phone service that uses high speed Internet access (such as DSL or Cable) combined with voice technology to provide quality, reliable and cost effective calling solutions. The technology that Talk Motion utilizes is better known as VoIP, also known as Voice over IP. Many features that traditional phone companies offer at an additional cost are free with Talk Motion. Please click here for a list of features available through Talk Motion.
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What is VOIP?
VoIP stands for "Voice over IP" or "Voice over Internet Protocol." VoIP is new way of making and receiving phone calls over a high speed (broadband) Internet connection. VoIP is a far more cost effective solution to the traditional phone service. Furthermore VoIP providers have a far larger scope of features that are included absolutely free of charge.
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How does it work?
VoIP (Voice over Internet Protocol) technology provides a way to send an analog signal (the sound of your voice) over a digital medium, the Internet. In order to understand how this process works, we can use a simple real world example. Let's say that you have our service and a traditional analog telephone. Your telephone is connected to your high speed Internet connection using the FREE Talk Motion adapter that we send to you.

Call from you: When you pick up your phone and dial the number, the Talk Motion adapter converts your regular telephone into digital form. The resulting digital phone number is sent by the Talk Motion adapter to our network. The network looks at the number to determine the location the call is going to and routes the call to the right location. The person receiving the call, regardless of what type of service they use, will establish a telephone connection and a regular conversation will start.

Call placed to you: The person calling you, regardless of what type of service they use, picks up there phone and dials your telephone number. The call is sent out to our network, which turns around and routes the call to your Talk Motion adapter. The Talk Motion adapter converts the digital signal into analog form and rings your phone.

Voice Quality: Because signals are transmitted and received digitally through the Internet, the quality of Voice over IP may exceed what you're currently getting from a traditional phone company.
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How do I signup for Talk Motion?
You can signup for the Talk Motion phone service by visiting our signup page. The signup process takes about 5 minutes complete, simply select your service package and complete the payment for services.
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How long will it take to receive my Talk Motion telephone adapter?
It generally takes about 7 to 10 business days to receive your welcome package.
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What do I need to get service with Talk Motion?
In order to use Talk Motion's Voice over IP you will need the following:

  • A high-speed (broadband) Internet connection such as: Cable or DSL
  • A credit card with a US billing and shipping address.
  • A Talk Motion telephone adapter which is provided free when you signup.

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What connections will Talk Motion work with?
Talk Motion is compatible with all high-speed Internet services such as Cable or DSL. Satellite Internet connections are also compatible with the Talk Motion phone service, however please keep in mind that Satellite Internet connections are generally slower than the regular high-speed connections like Cable or DSL. Talk Motion recommends that you use a high-speed connection with a consistent upload/download speed of at least 120 kbps.
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Will Talk Motion work with a dial-up connection?
No. Talk Motion utilizes high-speed or broadband Internet connections only.
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Can I use my current phone with Talk Motion?
Yes. Talk Motion works with most phones as long as they are connected to your Talk Motion phone adapter.
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Do I need a computer to use Talk Motion?
No. The Talk Motion phone adapter connects directly to your high-speed (broadband) modem.
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Can I use my computer and talk on the phone at the same time?
Yes. Talk Motion works independently of your computer, this allows you to talk on the phone while browsing the web.
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How will the sound quality compare to a traditional phone line?
Because signals are transmitted and received digitally through the Internet, the quality of Voice over IP may exceed what you're currently getting from a traditional phone company.
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Is Talk Motion available in my area?
Talk Motion is available anywhere in the United States, as long as you have a high-speed Internet connection, you can use our service.
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Do I have to get a phone number in my area code?
No. Because Talk Motion service is provided via Voice over IP, you may select to use any area code you wish.
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Is Internet service included?
No. Talk Motion does not provide Internet access.
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Will Talk Motion save me money?
Yes. On average our users save up to 80% off their current phone bills.
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Can I keep my current phone number if I signup for Talk Motion?
Yes. We can move your existing phone number to our networks.
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Do I have to move my current phone number to Talk Motion?
No. Moving your phone number to Talk Motion is optional.
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Do I have to cancel my local phone service to use Talk Motion?
No. Talk Motion routes calls through the Internet, our service will have no impact on your local phone service.
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When calling other parties, do they also need Talk Motion or another VoIP Service?
No. Talk Motion service will allow you to place calls to anyone in world.
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Can I use Talk Motion when I travel?
Yes. You can use Talk Motion anywhere there is high-speed Internet connection. Simply take your Talk Motion phone adapter, connect it to a high-speed Internet connection and you will be able to start making and receiving phone calls.
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What happens if I'm moving?
You can take your Talk Motion phone service with you when when you move. You can either keep your existing phone number or have Talk Motion assign a new number.
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Does Talk Motion have the same features as my current phone service?
Although the technology that Talk Motion utilizes is different from your traditional phone service provider, you will be able to enjoy the same features that you have used in the past. For a full list of features, please click here.
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Will my phone number be listed in the phone book?
No. Talk Motion will never submit your phone number into the phone book or Directory Assistance.
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Can I place calls to 800 numbers through Talk Motion?
Yes. You may call any number anywhere in the world with Talk Motion. The only numbers we block access to are 900 numbers.
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How do I contact customer service?
For details on how to contact customer service please visit our support page by clicking here.
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How do I add additional lines to my account?
In order to add additional lines to your account, simply login to your account and select the option to add additional lines to your account.



 

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