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911 FAQ's

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How do I signup for 911 Emergency Calling Services?
Talk Motion will automatically sign you up for 911 Emergency Calling Services. During the signup process, you will be prompted to enter a physical location to where you would like to have Emergency Calling Services summoned to.

How long will it take for 911 Emergency Calling Services to start working?
From the date of signup, it generally takes about 7 to 10 business days for your 911 Emergency Calling Services to start working.

What is the difference between 911 calling on a traditional phone line versus VoIP?
The difference between Talk Motion Emergency Calling Services and traditional 911 service is that the Talk Motion Voice over IP call will be routed to the general access line of a Public Safety Answering Point (PSAP), which is different from the 911 Emergency Response Center. You will need to state the nature of your emergency promptly and clearly when calling 911.

How does 911 Emergency Calling work with Talk Motion?


Why do I have to give you my physical address?
One of the many luxuries of using a Voice over IP phone service is the fact that you can take your phone with you anywhere you travel. Because of this reason it is very important to keep the most up to date physical address on file for 911 Emergency Calling Services.


How do I dial Emergency Calling Services using Talk Motion?
Simply dial 911 from your phone and you will be connected to Emergency Calling Services.

Is it possible for Emergency Calling to be unavailable?
Yes. Emergency Calling Services will be unavailable if there is a power outage, broadband service outage, if your account is suspended or for other reasons.

Can I call Emergency Services when traveling?
If you travel with your Talk Motion adaptor for an extended period (such as a vacation home), you should change your Emergency Calling Service address by logging in to your Talk Motion account. This will ensure your call is routed to the appropriate Public Safety Answering Point. If you have not changed your address and dial 911 it is very important to inform the operator of your exact location.

How can I test 911 dialing?
Talk Motion has conducted significant testing to ensure that our Emergency Calling Services work correctly. If you do choose to test 911 dialing, please do only one time. When you call, be sure to inform the Public Safety Answering Point operator it is not an emergency and that you are testing your alternative emergency service to make sure it's working properly.

How can I update my 911 Emergency Services address?
Click here to login to your account and click on the e911 Information link on the left hand side.



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